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Privacy Policy

Last updated: 1 January 2025  ·  Markingo Portal LLC
This Privacy Policy explains how Markingo Portal LLC ("we", "us", or "our") collects, uses, and protects personal information when you use our education services platform and related services. We are committed to handling your data responsibly and in accordance with applicable data protection laws.

1. Who We Are

Markingo Portal LLC is an education services company registered in Dubai, United Arab Emirates. Our registered address is Office No. OFF504-830, Warba Centre, Al Murqabat, Dubai, United Arab Emirates. We operate an international education facilitation platform connecting students with universities, accommodation providers, and educational support services.

For any privacy-related queries, you may contact us at dubai@markingo.com or on WhatsApp at +971 54 280 7356.

2. Information We Collect

We collect information you provide to us directly, as well as information generated through your use of our services. This may include:

  • Identity information: Full name, date of birth, gender, nationality, passport or national identity details.
  • Contact information: Email address, phone number, WhatsApp number, postal address.
  • Academic information: Educational qualifications, transcripts, English language test results, statement of purpose, and academic references.
  • Application information: Preferred study destinations, programme choices, enrolment preferences, and application documents.
  • Communication records: Messages sent via WhatsApp, email, or our platform, including enquiries and support conversations.
  • Technical data: IP address, browser type, device information, and pages visited on our website, collected via standard web analytics tools.

We do not knowingly collect personal data from individuals under the age of 16 without verifiable parental or guardian consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and manage your university application on your behalf.
  • To communicate with you regarding your enquiry, application progress, and related services.
  • To match you with suitable academic programmes and institutions based on your profile.
  • To assist with accommodation, visa documentation, and pre-departure support.
  • To fulfil our obligations under agreements with university and institutional partners.
  • To improve the quality and relevance of our services.
  • To comply with legal and regulatory requirements applicable in the UAE and other jurisdictions where we operate.
  • To send relevant service updates or programme information where you have consented to receive such communications.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Sharing of Information

We may share your personal information with the following categories of recipients, strictly for the purposes described above:

  • University and institutional partners: Accredited universities and colleges to which you are applying, for the purpose of processing your application.
  • Accommodation providers: Housing providers to assist in arranging student accommodation.
  • Counsellor partners: Authorised education counsellors and agents within our network who assist in delivering services to you.
  • Service providers: Third-party technology or communication platforms used to deliver our services (e.g. messaging platforms, cloud storage), subject to confidentiality obligations.
  • Regulatory and legal authorities: Where required by applicable law, court order, or regulatory directive.

Any third parties with whom we share your data are required to handle it in accordance with applicable data protection standards.

5. Data Retention

We retain your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations. In practice, application and student records are retained for a minimum of five years following the conclusion of our service engagement with you, after which data is securely deleted or anonymised unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include access controls, encrypted communications, and regular security reviews. While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your data, subject to our legal retention obligations.
  • The right to withdraw consent where processing is based on consent.
  • The right to object to or restrict certain types of processing.

To exercise any of these rights, please contact us at dubai@markingo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand how visitors interact with our pages and to improve our online services. You may control cookie settings through your browser preferences. Continued use of our website after being notified of cookie use constitutes acceptance of their use for the stated purposes.

9. International Data Transfers

Given the international nature of our services, your personal data may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure that any such transfers comply with applicable data protection requirements and that appropriate safeguards are in place to protect your information.

10. Third-Party Links

Our website and communications may contain links to third-party websites, including university portals, accommodation platforms, or partner services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

  • Email: dubai@markingo.com
  • WhatsApp: +971 54 280 7356
  • Post: Markingo Portal LLC, Office No. OFF504-830, Warba Centre, Al Murqabat, Dubai, United Arab Emirates
Markingo Portal LLC
Registered in Dubai, United Arab Emirates
Office No. OFF504-830, Warba Centre
Al Murqabat, Dubai
United Arab Emirates dubai@markingo.com +971 54 280 7356
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