Grievance Redressal / Complaint Mechanism

Effective Date: 20 March 2026

AVEKA is committed to providing a transparent, efficient, and responsive mechanism for addressing user grievances, complaints, or concerns related to:

  • Data protection and privacy
  • Platform use or functionality
  • Interactions with educational institutions or financial partners

1. Grievance Officer / Data Protection Officer (DPO)

To ensure timely resolution, AVEKA has appointed a Grievance Officer / Data Protection Officer (DPO):

  • Name: Mayuree Vinod Pethkar
  • Designation: Head of Legal / Compliance Manager
  • Email: tech@aveka.ai
  • Phone: +91 93406 74578

Response Timeline:

  • Acknowledgment: Within 7 days of receiving the grievance
  • Resolution: Within 30 days

This officer is responsible for handling all complaints in accordance with applicable data protection laws (India DPDP, South Africa POPIA, Nigeria NDPR, Kenya Data Protection Act) and global best practices.

2. How to Submit a Grievance

Step 1: Email Submission
Users should send a detailed email to tech@aveka.ai with the subject line "Grievance Redressal - [Your Name/Institution]".

Step 2: Required Information
To help us resolve your concern, please include:

  • Full Name and Contact Details.
  • Description of the grievance (including dates and specific platform sections).
  • Any supporting documents or screenshots.

3. Escalation Process

If you are not satisfied with the resolution provided by the Grievance Officer, you may request an escalation to the Head of Operations or the executive leadership team at tech@aveka.ai.

4. Regulatory Authorities

In accordance with regional regulations, users also have the right to lodge complaints directly with the relevant Data Protection Authority or Regulator in their respective country if they believe their rights have been violated.